Hyundai & Suzuki score high

Surprisingly, premium brands like BMW, Audi, or Land Rover do not produce the most reliable cars. If dependability is what you’re after, your best bet is to stick with Hyundai, Suzuki, Kia, or Škoda. While consumer favourites like Ford and Vauxhall rank above the industry average, they barely make the cut. Findings of the JD Power’s 2018 UK Vehicle Dependability Study heavily focused on emerging and new technologies. This includes features like bluetooth pairing, voice recognition, and automatic transmission starters. Since small cars and superminis tend to include minimal tech features, there’s less to go wrong. To gather an adequate sample size, JD Power’s data set includes responses from over 13,500 individuals. Additionally, for relevancy, the 2018 study assessed owners of new vehicles between 2015 and 2017.

Comparison with 2017’s most reliable cars

The most dramatic change was Volvo’s position from #2 in 2017 to #17 in 2018. Kia, Škoda, and Suzuki all remained in the top 5 from 2017 to 2018. Fuel economy was a big factor for car owners in 2017. Technology was also addressed, but wasn’t as prominent as 2018’s study. In its third year, the study looked at 177 problem areas across eight categories for 2017 and 2018. Factors considered include the exterior, driving experience, features, controls, and displays, among necessities like engine and transmission. Read the JD Power 2017 UK Vehicle Dependability Study.

Contradictory 2018 UK customer service rankings

On the flipside, Land Rover, along with Volvo and Mercedes-Benz performed well in the 2018 JD Power UK Customer Service Index (CSI). These results have nothing to do the most reliable cars. High ranked brands understand how to reach customers through digital tools like text message communication. Similarly, they know the importance of online scheduling and transparency.

Filling the gap

Luckily, for customers who drive vehicles which top the most reliable cars list, Fixter‘s process is transparent, intuitive, and easy. You can schedule your pick up and drop off date and time through our online platform, and we’ll notify you when your car is coming back. Above all, we’re here for you.