Very good friendly service. Good communication and reliable. Spoke through everything before agreeing to any additional work. The only issue I have is that the car is not cleaned as part of the service. When I used other services or garages they always return the car looking nice and shiny. Lost a star for that.
Simon Davies, High Wycombe
Sticking to it
Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
Booked it really easily
Booked it really easily, kept informed all the way ,
Superb service,
Deborah Snape, Preston
Good customer service
Good customer service, very reliable. Well done.
Jean-Claude Tolbize, High Wycombe
It was all very seamless and well…
It was all very seamless and well organized. Selected garage A&J Vehicle Services Ltd were excellent
Adrian French, SOUTHAMPTON
the car was picked up when said and…
the car was picked up when said and delivered as stated so i didnt loose any time in work. The gentleman delivering the car was polite and pleasant. Everything I expected.
rosita taylor, Cardiff
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Convenient and quite straightforward.
Convenient and quite straightforward.
Saqib Rizwan, London
Great service
Great service, pick up on time and car delivered back early
NIcola Irwin-Morris, Milton Keynes
Great convenience and brilliant service
Great convenience and brilliant service
Derek Quaye, London
Very good friendly service
Very good friendly service. Good communication and reliable. Spoke through everything before agreeing to any additional work. The only issue I have is that the car is not cleaned as part of the service. When I used other services or garages they always return the car looking nice and shiny. Lost a star for that.
Simon Davies, High Wycombe
Sticking to it
Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
Booked it really easily
Booked it really easily, kept informed all the way ,
Superb service,
Deborah Snape, Preston
Good customer service
Good customer service, very reliable. Well done.
Jean-Claude Tolbize, High Wycombe
It was all very seamless and well…
It was all very seamless and well organized. Selected garage A&J Vehicle Services Ltd were excellent
Adrian French, SOUTHAMPTON
the car was picked up when said and…
the car was picked up when said and delivered as stated so i didnt loose any time in work. The gentleman delivering the car was polite and pleasant. Everything I expected.
rosita taylor, Cardiff
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Convenient and quite straightforward.
Convenient and quite straightforward.
Saqib Rizwan, London
Great service
Great service, pick up on time and car delivered back early
NIcola Irwin-Morris, Milton Keynes
Great convenience and brilliant service
Great convenience and brilliant service
Derek Quaye, London
Very good friendly service
Very good friendly service. Good communication and reliable. Spoke through everything before agreeing to any additional work. The only issue I have is that the car is not cleaned as part of the service. When I used other services or garages they always return the car looking nice and shiny. Lost a star for that.
Simon Davies, High Wycombe
Sticking to it
Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
Booked it really easily
Booked it really easily, kept informed all the way ,
Superb service,
Deborah Snape, Preston
Good customer service
Good customer service, very reliable. Well done.
Jean-Claude Tolbize, High Wycombe
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