Welcome to Fixter!
If you are using the Fixter service via our application (let’s call it our “App” for short) or via our website
http://www.fixter.co.uk (let’s call it our “Website” for short),
which are brought to you by Fixter Limited, having its registered office at 153 Milton Keynes Business Centre,
Foxhunter Drive, Linford Wood , Milton Keynes, MK14 6GD, with company number 10426619 (“we”, “us” or “our”).
out important information about the ways in which we collect and use your information when you browse, or use the
“you” and “your” we mean you, the person using or visiting our Website and App or making purchases with us.
If you are under the age of 18, please do not use the Service. By using the
Service you confirm to us that you are 18 years old or over.
By visiting or using the App or Website, making purchases with us or otherwise
interacting with us, you consent to our processing of your personal data in
2. INFORMATION WE MAY COLLECT ABOUT YOU
Information you give us
We will collect any information you provide to us when you: (i) download the App
from an electronic marketplace, (ii) access or use the App or Website, (iii)
register for an account with us via the App or Website or log-in via a social
networking site, (iv) place an order with us via the App or Website, (v) enter
one of our promotions or surveys, or (vi) subscribe to our mailing list. This
information might include your name, addresses, email address, phone number,
username, password, your likeness (by way of photograph you upload to your
profile account), your social networking profile, your location, car
registration, car details, MOT information, car service history, tax
information, payment information and other information relevant to the purchase
you’re making, or account that you’re registering for.
Information we collect about you:
We will collect any information contained in any correspondence between you and
us. For example, if you contact us via the chat functionality in the App or
Website, report a problem to us by email, telephone, or post we may keep a record
of that correspondence.
We may also collect certain information about your visits to and how you use our
Website and the App. This may include your IP address, geographical location,
device information, browser type, referral source, length of visit (including
date and time), operating system, number of page views, which Services you have
viewed or searched for, what quotes you have requested, purchases you have made
and similar information. This information may be collected by a third party
website analytics service provider on our behalf and/or may be collected using
cookies. For more information on cookies please refer to paragraph 6 below.
Information we receive from third parties:
We may collect information about you from third parties that we work closely with
for the purposes of delivering to you the Services that you request from us.
For example, the garages who will provide the Services to you on our behalf,
Auto Data Guru Limited who help us to provide automotive information as part of
the Services we provide to you. We may also engage third parties to operate
websites on our behalf; these entities may collect information directly from
you about your visits to the Site on our behalf.
We may also receive information about you from third parties where you have
consented to such third party sharing your information with us for specific
purposes. For example we might receive information about you from third parties
if you have indicated to that third party that you would like to hear from us,
with more information about our services.
3. HOW WE USE INFORMATION ABOUT YOU
You agree that we may use your information for the following purposes:
provide you with access to our Website and the App, to provide you with
Services that you have purchased any other information that you may have
requested from us;
contact you with collection, delivery or other information about Services that
you have ordered or purchased;
keep in contact with you about other products or services of ours that we
believe may interest you, provided that you don’t opt out of receiving such
you give us your consent to do so, to share your information with other
selected third parties, to enable them to contact you with information about
goods or services that may interest you;
provide customer service and support, deal with enquiries or notify you of
changes in relation to the Services you’ve ordered or purchased;
improve our Website and the App and ensure that content is presented in the
most effective and optimal manner;
carry out aggregated and anonymised research about general consumer engagement
with our Services;
enable us to enforce our legal rights, or to protect the rights, property or
safety of our employees; and
4. WHO WE MIGHT SHARE YOUR INFORMATION WITH
You agree that we can share your personal information with:
other selected third parties that we work with where necessary for the purposes
of delivering you with the Services that you have purchased or any other
services that you request from us. We work closely with Stripe who helps us to
process purchases that you make with us. We will need to share your information
with them. We might also engage other third party sub-contractors or service providers
to help us host our Site and App or manage our services for example;
other selected third party that you consent to our sharing your information
with for marketing purposes;
prospective seller or buyer of our business or assets, in the event that we
decide to sell or buy any business or assets;
other third parties where necessary to enable us to enforce our legal rights,
or to protect the rights, property or safety of our employees or where such
disclosure may be permitted or required by law.
are small amounts of information in the form of text files which we store on
the device you use to access the Website and App. Cookies allow us to monitor
your use of the software and simplify your use of the Website and App. For
example, a temporary cookie is also used to keep track of your
"session". Without that temporary cookie (which is not stored after
you quit your browser) you would have to log on every time you access a new
you do not wish for cookies to be installed on your device, you can change the
settings on your browser or device to reject cookies. For more information
about how to reject cookies using your internet browser settings please consult
the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org). Please note
that, if you do set your Internet browser to reject cookies, you may not be
able to access all of the functions of the Website and your experience may be
less satisfying without using cookies.
names of the cookies used by the Website and App and the purposes for which
these cookies are used are set out in this
Website may also contain content and links to other sites that are operated by
third parties that may also operate cookies. We don’t control these third party
site to find out how that site collects and uses your information and to
6. HOW WE LOOK AFTER YOUR INFORMATION AND HOW LONG WE KEEP IT FOR
use appropriate technological and operational security measures to protect your
information against any unauthorised access to or unlawful use. We will retain
your information for as long as is necessary to provide you with the services
that you have requested from us or for as long as the law otherwise permits.
of information over the internet can be insecure, and although we employ
measures to protect your information from unauthorised access, you acknowledge
that we cannot always guarantee the security of information sent over the
purchase transaction data is stored only as long as is necessary to complete
your purchase transaction. After that is complete, your purchase transaction
information is deleted
you provide us with your credit card information, the information is encrypted
using secure socket layer technology (SSL) and stored with a AES-256
encryption. Your card data is encrypted through the Payment Card Industry
Data Security Standard (PCI-DSS). PCI-DSS requirements help ensure the secure
handling of credit card information by our our payment provider, Stripe
and its service providers. PCI-DSS is managed by the PCI Security
Standards Council, which is a joint effort of brands like Visa, MasterCard,
American Express and Discover.
- For more insight,
you may also want to read Stripe’s Terms of Service
or Privacy Statement.
7. WHERE WE STORE YOUR INFORMATION
servers are Amazon Web Services AWS and all of the information that we collect
about you will be stored on these servers.
8. THIRD PARTY WEBSITES & SERVICES
App and the Site may contains content from and links to various websites. This
such websites to find out how they collect and use Your personal information
and to establish for what purposes they may use Your personal information.
general, the third-party providers used by us will only collect, use and
disclose your information to the extent necessary to allow them to perform the
services they provide to us.
certain third-party service providers, such as payment gateways and other
payment transaction processors, have their own privacy policies in respect to
the information we are required to provide to them for your purchase-related
transactions. For these providers, we recommend that you read their privacy
policies so you can understand the manner in which your personal information will
be handled by these providers.
particular, remember that certain providers may be located in or have
facilities that are located in a different jurisdiction than either you or us.
So if you elect to proceed with a transaction that involves the services of a
third-party service provider, then your information may become subject to the
laws of the jurisdiction(s) in which that service provider or its facilities
you leave our App or Site or are redirected to a third-party website or application,
you are no longer governed by this
9. YOUR RIGHTS TO THE INFORMATION WE HOLD ABOUT YOU
have certain rights in respect of the information that we hold about you,
right to ask us not to process your personal data for marketing purposes; and
right to request access to the information that we hold about you.
may exercise your rights above by contacting us using the details set out in this
activities also by checking certain boxes on forms that we use to collect your
data to tell us that you don’t want to be involved in marketing.
that if you make a request to access information that we hold about you in
accordance with this section, we have the right to charge you a fee of £10 to
assist us with the administration of your request.
to our Website and the App, or notify you of any material changes by e-mail.
Any changes will come into effect the next time you engage with us after the
changes have been notified.
11. ASSIGNMENT AND THIRD PARTY RIGHTS
have any right to enforce any of its terms.
other person (the New Licensee Entity) in our place for the purposes of this
- we shall serve written notice on you informing you of
that fact and the date (the New Entity Date) on which the appointment of the
New Licensee Entity is to take effect;
- we shall procure that the New Licensee Entity shall on or
prior to the New Entity Date provide written confirmation to you that the New
Licensee Entity shall assume our obligations and liabilities under this Privacy
Policy with effect from the New Entity Date;
- the New Licensee Entity shall become a party to this
that date be entitled to all of our rights, entitlements, remedies and benefits
instead referred to the New Licensee Entity as if in each case the New Licensee
- with effect from the New Entity Date, we shall be
unconditionally and irrevocably discharged from any obligations and liabilities