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Cookie Policy for Fixter

This is the Cookie Policy for Fixter, accessible from www.fixter.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or break certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.

The Cookies We Set

• Account related cookies

  If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

• Login related cookies

  We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

• Orders processing related cookies

  This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

• Forms related cookies

  When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

• Site preferences cookies

  In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

  For more information on Google Analytics cookies, see the official Google Analytics page.

• Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

• As we sell products it is important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you are not sure whether you need or not it is usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Generator of GDPR Cookies Policy.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

• Email: support@fixter.co.uk

Annex 1: LIST OF COOKIES COLLECTED

• Fixter essential cookies

  These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

  • fixterPartner

     

    - Keeps track of the partner that referred you to us. This helps us customise your experience and apply the right discounts.

    Expires: 1 day.

  • partnerCustomerId

     

    - Keeps track of the partner reference number. This helps us and the partner that referred you to us, to offer you the right experience.

    Expires: 1 day.

  • fixterAccessToken

     

    - Keeps track of your authentication to continue through your booking.

    Expires: 30 days.

• Fixter performance and functionality cookies

  These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

  • fixterHome

     

    - Keeps track of the first page you used when you arrived on our website. This is used to provide you with a consistent website navigation.

    Expires: 7 days

  • fixterLanding

     

    - Keeps track of the first page you used when you arrived on our website. This is used to provide you with a consistent website navigation.

    Expires: 7 days

  • fixterSegment

     

    - Keeps track of which version of Fixter you are using. This is used to show you the relevant currency symbols and translated texts.

    Expires: None. Session cookie

  • fixterVrm

     

    - Keeps track of the last vehicle VRM you searched on our website. This is used to pre-fill some forms on the website.

    Expires: None. Session cookie

  • fixterPostcode

     

    - Keeps track of the last postcode you searched on our website. This is used to pre-fill some forms on the website.

    Expires: None. Session cookie

  • fixterSessionId, acquisitionMethod, EnableMotServiceBundle, fixterAdminLogin, kameleoonVisitorCode, landing-postcode-collection-type, loginEmail, trackBooking, fixterEmailCampaign, motServicingQuotePageBundle

     

    - These cookies are used to customise the checkout flow.

    Expires: The longest lasting cookie expires 30 days after your last visit to the website or when you close your browser.

• Google analytics cookies

  These cookies collect information that is used in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are.

  • _ga, _gat, _gid, _gaexp, _gat_UA-99816388-1

    The longest lasting cookie expires 2 years, 1 day after your last visit to the website or when you close your browser.

• Microsoft bing analytics cookies

  These cookies collect information that is used in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are.

  • _uetsid

    Expires: None. Session cookie

• Stripe cookies

  These cookies are used by stripe.com to secure your payment experience. For more details see their cookie policy

  • __stripe_sid, __stripe_mid, __stripe-js-v3-features__

    Expires: None, session cookie

• Mixpanel cookies

  These cookies are used by mixpanel.com to collect analytics data and hep us understand how our websites are being used. For more details see their privacy policy

  • mp_7918a81543378f1cffc6346ddc9390cf_mixpanel, mp_ef3601f74d65343cc6495d1b5b1174aa_mixpanel, mp_d5c244ca73269736d4b502ec35b4475c_mixpanel, mp_7918a81543378f1cffc6346ddc9390cf_mixpanel

    Expires: 2 years after your last visit

• Hotjar cookies

  These cookies are used by hotjar.com to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not personally identify anyone. For more details see their cookie information page

  • _hjClosedSurveyInvites, _hjDonePolls, _hjMinimizedPolls, _hjDoneTestersWidgets, _hjMinimizedTestersWidgets, _hjIncludedInSample

    Expires: 365 days