From initial online booking (cambelt,waterpump replacement) to car being picked-up and returned it was a great no fuss experience. Happy.
CHRISTOPHER TOOP, Colchester
very satisfied
They did a terrific job
MOHAN BALASUBRAMANIAN, Solihull
Came on time ,did the annual service…
Came on time ,did the annual service and returned vehicle in the afternoon. A good find and will use them in future.
Charles Frederick Moxom, London
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Good timely repair.
Good timely repair.
Leonard Weekes, London
Fast
Fast , efficient service. Collection and delivery was brilliant . Will be using again.
Andrew Barcas, Manchester
Efficient & Reliable Service
The car was picked and delivered on time.
All the work was completed as planned.
Additional work was notified to me by email and a text for me to approve.
The communication was very reliable and transparent with all the costs and dependencies explained well.
Jithesh Nair, Birmingham
Couldn't fault it
Couldn't fault it. My car was collected on time, delivered back on time as well. Good job!
john de lucovich, Manchester
Second year I have used for my mot
Second year I have used for my mot. Top service all round takes the hassle out of waiting at a garage. Picked the car up and delivered back a few hours later.
pauline eggleton, Stoke-on-Trent
Excellent communication
Excellent communication. Collected when they said they would and returned as expected.
Wendy Grant, Wantage
First Class.
From initial online booking (cambelt,waterpump replacement) to car being picked-up and returned it was a great no fuss experience. Happy.
CHRISTOPHER TOOP, Colchester
very satisfied
They did a terrific job
MOHAN BALASUBRAMANIAN, Solihull
Came on time ,did the annual service…
Came on time ,did the annual service and returned vehicle in the afternoon. A good find and will use them in future.
Charles Frederick Moxom, London
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Good timely repair.
Good timely repair.
Leonard Weekes, London
Fast
Fast , efficient service. Collection and delivery was brilliant . Will be using again.
Andrew Barcas, Manchester
Efficient & Reliable Service
The car was picked and delivered on time.
All the work was completed as planned.
Additional work was notified to me by email and a text for me to approve.
The communication was very reliable and transparent with all the costs and dependencies explained well.
Jithesh Nair, Birmingham
Couldn't fault it
Couldn't fault it. My car was collected on time, delivered back on time as well. Good job!
john de lucovich, Manchester
Second year I have used for my mot
Second year I have used for my mot. Top service all round takes the hassle out of waiting at a garage. Picked the car up and delivered back a few hours later.
pauline eggleton, Stoke-on-Trent
Excellent communication
Excellent communication. Collected when they said they would and returned as expected.
Wendy Grant, Wantage
First Class.
From initial online booking (cambelt,waterpump replacement) to car being picked-up and returned it was a great no fuss experience. Happy.
CHRISTOPHER TOOP, Colchester
very satisfied
They did a terrific job
MOHAN BALASUBRAMANIAN, Solihull
Came on time ,did the annual service…
Came on time ,did the annual service and returned vehicle in the afternoon. A good find and will use them in future.
Charles Frederick Moxom, London
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Good timely repair.
Good timely repair.
Leonard Weekes, London
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