Book your water pump replacement in The City of London

I booked online which was a really simple process. They changed my quote from £136 to £250, which is fair enough because I did think the price was an absolute bargain. A guy came and collected my car and dropped it back off. He was very polite and efficient. Brilliant service, could've been a little cheaper.

Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work. I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.

Very fast, friendly and comfortable service 👌

Garage very friendly and did the Mot and repairs efficiently..

Fixter was so easy. The driver arrived right on time, and I was kept updated through the whole process. I would define use this service again

Came on time ,did the annual service and returned vehicle in the afternoon. A good find and will use them in future.

Very convenient to use this service.

I booked online which was a really simple process. They changed my quote from £136 to £250, which is fair enough because I did think the price was an absolute bargain. A guy came and collected my car and dropped it back off. He was very polite and efficient. Brilliant service, could've been a little cheaper.

Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work. I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.

Very fast, friendly and comfortable service 👌

Very good friendly service. Good communication and reliable. Spoke through everything before agreeing to any additional work. The only issue I have is that the car is not cleaned as part of the service. When I used other services or garages they always return the car looking nice and shiny. Lost a star for that.

Excellent customer service I had a problem with the garage that was allocated to me, but Megan sorted it and gave me a full explanation of the problem, after speaking to the garage in question. She has assured me they will put a note on my file, not to allocate this garage to me on my request. She followed up everything she said she would and contacted me when she said she would. Well done Megan, excellent customer service.