Filter made fixing my car easy and convenient,cause I got time to attend my other appointments. Picked the car from home and brought it back.
Gloria Francis, Manchester
Great service
Great service, pick up on time and car delivered back early
NIcola Irwin-Morris, Milton Keynes
Really efficient and good value service…
Really efficient and good value service that I would definitely use again. The only reason I'm not giving 5* is because they have changed all my radio presets!
Victoria Elliston, London
very good service
very good service
Manoj PILLAI, Poole
Excellent service from the time my car…
Excellent service from the time my car was collected, keeping me informed of any issues and returning my car. Honest and reliable and no nasty surprises with regards to charges. I would recommend and would use again
Susan Clarke Allen , Ilford
Sticking to it
Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
Convenient and quite straightforward.
Convenient and quite straightforward.
Saqib Rizwan, London
Great service
Great service, would definitely recommend these guys.
Car was a little late for delivery though.
Garret Conway, London
The ease of booking is great
The ease of booking is great. Communication before collection was spot-on. For me, I was expecting a call as to when the driver was returning my vehicle, especially after an email to say car was done and they were awaiting a driver. I had no call and the driver arrived at a most inconvenient time.
Maureen Atkins, Wokingham
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Helping hand
Filter made fixing my car easy and convenient,cause I got time to attend my other appointments. Picked the car from home and brought it back.
Gloria Francis, Manchester
Great service
Great service, pick up on time and car delivered back early
NIcola Irwin-Morris, Milton Keynes
Really efficient and good value service…
Really efficient and good value service that I would definitely use again. The only reason I'm not giving 5* is because they have changed all my radio presets!
Victoria Elliston, London
very good service
very good service
Manoj PILLAI, Poole
Excellent service from the time my car…
Excellent service from the time my car was collected, keeping me informed of any issues and returning my car. Honest and reliable and no nasty surprises with regards to charges. I would recommend and would use again
Susan Clarke Allen , Ilford
Sticking to it
Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
Convenient and quite straightforward.
Convenient and quite straightforward.
Saqib Rizwan, London
Great service
Great service, would definitely recommend these guys.
Car was a little late for delivery though.
Garret Conway, London
The ease of booking is great
The ease of booking is great. Communication before collection was spot-on. For me, I was expecting a call as to when the driver was returning my vehicle, especially after an email to say car was done and they were awaiting a driver. I had no call and the driver arrived at a most inconvenient time.
Maureen Atkins, Wokingham
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Helping hand
Filter made fixing my car easy and convenient,cause I got time to attend my other appointments. Picked the car from home and brought it back.
Gloria Francis, Manchester
Great service
Great service, pick up on time and car delivered back early
NIcola Irwin-Morris, Milton Keynes
Really efficient and good value service…
Really efficient and good value service that I would definitely use again. The only reason I'm not giving 5* is because they have changed all my radio presets!
Victoria Elliston, London
very good service
very good service
Manoj PILLAI, Poole
Excellent service from the time my car…
Excellent service from the time my car was collected, keeping me informed of any issues and returning my car. Honest and reliable and no nasty surprises with regards to charges. I would recommend and would use again
Susan Clarke Allen , Ilford
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Our in-house mechanics answer the most common questions about front shock absorber replacement
