BMW iX lower ball joint replacement

Communications from the garage were polite and straightforward. I’d originally requested the pickup from 9.30 to 11, but when the garage phoned to confirm, they initially wanted it at 8.30. However, we negotiated after 9pm, but he turned up a bit after 9.30 anyway. They sent a text message to say my car had failed due to needing a front spring replaced – if I want them to go ahead with their quote, click here. I did and paid on line, something I am normally very cagey about doing. With some other garages for an MOT / Service, you get a visual or video of the problem, but nothing on this occasion. How do I know the part really needed replacing? I have to take their word. The main attraction of Fixter was the pickup and return service and a good price. I was supposed to be informed as to which garage would be carrying out the work, but the update of the booking confirmation didn’t include that. The implication was that someone from Fixter would be doing the driving for the pickup and return, but it was someone from the garage. So will I use them next year? I’m not sure.

Picked up on time job done very happy

Support team did an excellent job with helping with a problem that arose during service. Fantastic communication - no waiting multiple days for a response (usually heard back within 30 minutes).

I was very happy with the service, having someone pick up and rerun my car for its MOT was very handy. They need to launch an app, that’s my only suggestion.

Really efficient easy service. The car was collected on time and the additional work that was required was clearly explained with photos and quotes through the app.

Excellent service - on time and returned very quickly. A very good price too.

Can't fault, booking online which was mega easy and they kept me up to date with everything such as assigning a garage, I called to change the collection address the day before and was absolutely fine. Picked car up and was notified throughout the time they had it, passed MOT with no additional work, delivered car back to me with no problems

Communications from the garage were polite and straightforward. I’d originally requested the pickup from 9.30 to 11, but when the garage phoned to confirm, they initially wanted it at 8.30. However, we negotiated after 9pm, but he turned up a bit after 9.30 anyway. They sent a text message to say my car had failed due to needing a front spring replaced – if I want them to go ahead with their quote, click here. I did and paid on line, something I am normally very cagey about doing. With some other garages for an MOT / Service, you get a visual or video of the problem, but nothing on this occasion. How do I know the part really needed replacing? I have to take their word. The main attraction of Fixter was the pickup and return service and a good price. I was supposed to be informed as to which garage would be carrying out the work, but the update of the booking confirmation didn’t include that. The implication was that someone from Fixter would be doing the driving for the pickup and return, but it was someone from the garage. So will I use them next year? I’m not sure.

Picked up on time job done very happy

Support team did an excellent job with helping with a problem that arose during service. Fantastic communication - no waiting multiple days for a response (usually heard back within 30 minutes).

Very convenient, courteous service. Only an admin glitch - the appointment was changed 3 times before the day booked.

Needed to get my car MOTd in a hurry. Never used Fixer before, but will in future. Local garage picked up my car in the morning, brought it back after the MOT. Quick, easy and trustworthy.