kept fully informed from car being uplifted to being brought back . pleasant professional staff . Have used this service for several years and would not go passed them . service second to none. very sayisfied .
Jacqueline Stoddart, Musselburgh
Very easy to use and very responsive
Very easy to use and very responsive
Keith Wilson, Edinburgh
Fast
Fast , efficient service. Collection and delivery was brilliant . Will be using again.
Andrew Barcas, Manchester
Excellent communication
Excellent communication. Collected when they said they would and returned as expected.
Wendy Grant, Wantage
First Class.
From initial online booking (cambelt,waterpump replacement) to car being picked-up and returned it was a great no fuss experience. Happy.
CHRISTOPHER TOOP, Colchester
Efficient & Reliable Service
The car was picked and delivered on time.
All the work was completed as planned.
Additional work was notified to me by email and a text for me to approve.
The communication was very reliable and transparent with all the costs and dependencies explained well.
Jithesh Nair, Birmingham
Came on time ,did the annual service…
Came on time ,did the annual service and returned vehicle in the afternoon. A good find and will use them in future.
Charles Frederick Moxom, London
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Good timely repair.
Good timely repair.
Leonard Weekes, London
Very good friendly service
Very good friendly service. Good communication and reliable. Spoke through everything before agreeing to any additional work. The only issue I have is that the car is not cleaned as part of the service. When I used other services or garages they always return the car looking nice and shiny. Lost a star for that.
Simon Davies, High Wycombe
kept fully informed from car being…
kept fully informed from car being uplifted to being brought back . pleasant professional staff . Have used this service for several years and would not go passed them . service second to none. very sayisfied .
Jacqueline Stoddart, Musselburgh
Very easy to use and very responsive
Very easy to use and very responsive
Keith Wilson, Edinburgh
Fast
Fast , efficient service. Collection and delivery was brilliant . Will be using again.
Andrew Barcas, Manchester
Excellent communication
Excellent communication. Collected when they said they would and returned as expected.
Wendy Grant, Wantage
First Class.
From initial online booking (cambelt,waterpump replacement) to car being picked-up and returned it was a great no fuss experience. Happy.
CHRISTOPHER TOOP, Colchester
Efficient & Reliable Service
The car was picked and delivered on time.
All the work was completed as planned.
Additional work was notified to me by email and a text for me to approve.
The communication was very reliable and transparent with all the costs and dependencies explained well.
Jithesh Nair, Birmingham
Came on time ,did the annual service…
Came on time ,did the annual service and returned vehicle in the afternoon. A good find and will use them in future.
Charles Frederick Moxom, London
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Good timely repair.
Good timely repair.
Leonard Weekes, London
Very good friendly service
Very good friendly service. Good communication and reliable. Spoke through everything before agreeing to any additional work. The only issue I have is that the car is not cleaned as part of the service. When I used other services or garages they always return the car looking nice and shiny. Lost a star for that.
Simon Davies, High Wycombe
kept fully informed from car being…
kept fully informed from car being uplifted to being brought back . pleasant professional staff . Have used this service for several years and would not go passed them . service second to none. very sayisfied .
Jacqueline Stoddart, Musselburgh
Very easy to use and very responsive
Very easy to use and very responsive
Keith Wilson, Edinburgh
Fast
Fast , efficient service. Collection and delivery was brilliant . Will be using again.
Andrew Barcas, Manchester
Excellent communication
Excellent communication. Collected when they said they would and returned as expected.
Wendy Grant, Wantage
First Class.
From initial online booking (cambelt,waterpump replacement) to car being picked-up and returned it was a great no fuss experience. Happy.
CHRISTOPHER TOOP, Colchester
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