Happy with the service, will be coming back. Delivery & collection is a game changer thank you!
Alyia Dixon-Calliste, Colchester
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Very good friendly service
Very good friendly service. Good communication and reliable. Spoke through everything before agreeing to any additional work. The only issue I have is that the car is not cleaned as part of the service. When I used other services or garages they always return the car looking nice and shiny. Lost a star for that.
Simon Davies, High Wycombe
The ease of booking is great
The ease of booking is great. Communication before collection was spot-on. For me, I was expecting a call as to when the driver was returning my vehicle, especially after an email to say car was done and they were awaiting a driver. I had no call and the driver arrived at a most inconvenient time.
Maureen Atkins, Wokingham
Super
Very fast, friendly and comfortable service 👌
Dauren Kumpeissov, London
Second year I have used for my mot
Second year I have used for my mot. Top service all round takes the hassle out of waiting at a garage. Picked the car up and delivered back a few hours later.
pauline eggleton, Stoke-on-Trent
Garage very friendly and did the Mot…
Garage very friendly and did the Mot and repairs efficiently..
John Maycraft, Bolton
Excellent service as always
Excellent service as always, kept fully informed of all issues and how much the work was going to cost.
Vehicle collected and returned within the timescale quoted and if any delays you receive a call letting you know new collection/delivery time.
Ian Bemrose, Glasgow
Fixter did what they said they would do…
Fixter did what they said they would do on time and to budget and as a result I was very happy with the service provided.
Mike Emery, London
Efficient & Reliable Service
The car was picked and delivered on time.
All the work was completed as planned.
Additional work was notified to me by email and a text for me to approve.
The communication was very reliable and transparent with all the costs and dependencies explained well.
Jithesh Nair, Birmingham
Happy with the service
Happy with the service, will be coming back. Delivery & collection is a game changer thank you!
Alyia Dixon-Calliste, Colchester
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Very good friendly service
Very good friendly service. Good communication and reliable. Spoke through everything before agreeing to any additional work. The only issue I have is that the car is not cleaned as part of the service. When I used other services or garages they always return the car looking nice and shiny. Lost a star for that.
Simon Davies, High Wycombe
The ease of booking is great
The ease of booking is great. Communication before collection was spot-on. For me, I was expecting a call as to when the driver was returning my vehicle, especially after an email to say car was done and they were awaiting a driver. I had no call and the driver arrived at a most inconvenient time.
Maureen Atkins, Wokingham
Super
Very fast, friendly and comfortable service 👌
Dauren Kumpeissov, London
Second year I have used for my mot
Second year I have used for my mot. Top service all round takes the hassle out of waiting at a garage. Picked the car up and delivered back a few hours later.
pauline eggleton, Stoke-on-Trent
Garage very friendly and did the Mot…
Garage very friendly and did the Mot and repairs efficiently..
John Maycraft, Bolton
Excellent service as always
Excellent service as always, kept fully informed of all issues and how much the work was going to cost.
Vehicle collected and returned within the timescale quoted and if any delays you receive a call letting you know new collection/delivery time.
Ian Bemrose, Glasgow
Fixter did what they said they would do…
Fixter did what they said they would do on time and to budget and as a result I was very happy with the service provided.
Mike Emery, London
Efficient & Reliable Service
The car was picked and delivered on time.
All the work was completed as planned.
Additional work was notified to me by email and a text for me to approve.
The communication was very reliable and transparent with all the costs and dependencies explained well.
Jithesh Nair, Birmingham
Happy with the service
Happy with the service, will be coming back. Delivery & collection is a game changer thank you!
Alyia Dixon-Calliste, Colchester
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Very good friendly service
Very good friendly service. Good communication and reliable. Spoke through everything before agreeing to any additional work. The only issue I have is that the car is not cleaned as part of the service. When I used other services or garages they always return the car looking nice and shiny. Lost a star for that.
Simon Davies, High Wycombe
The ease of booking is great
The ease of booking is great. Communication before collection was spot-on. For me, I was expecting a call as to when the driver was returning my vehicle, especially after an email to say car was done and they were awaiting a driver. I had no call and the driver arrived at a most inconvenient time.
