Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
super convenient
super convenient! Seems like fair prices too
John Farinas, London
Efficient & friendly
Fast , efficient and friendly
Robert Macmaster, London
Brilliant and highly recommended.
Brilliant and highly recommended.
SERGIO BORGES, Slough
Excellent service
Excellent service. Prompt pick up and return with great communication.
David Nicholas, Cardiff
Very well done
Most appreciated and professional collected and delivered a very professional and good service Most appreciated will definitely use again thank you
Jonathan Leadbetter, London
A great company with great service!
A great company with great service!
We used Fixter for an MoT on our van. Everything went really smoothly. They contacted us to let us know when they were going to arrive, collected the van from its parking space and returned it a couple of hours later with an MoT.
Overall, very pleased! It saved all the hassle of taking time off work to take the van to a garage ourselves.
Samuel Billmore, London
Everything went to plan.
Everything went to plan.
Glenys Johns, Oldbury
Brilliant service highly recommend
Brilliant service highly recommend
Ron Gedge , Greenford
Great value
Great value. Car picked up and returned promptly.
Simon Ringshall, Gerrards Cross
Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
super convenient
super convenient! Seems like fair prices too
John Farinas, London
Efficient & friendly
Fast , efficient and friendly
Robert Macmaster, London
Brilliant and highly recommended.
Brilliant and highly recommended.
SERGIO BORGES, Slough
Excellent service
Excellent service. Prompt pick up and return with great communication.
David Nicholas, Cardiff
Very well done
Most appreciated and professional collected and delivered a very professional and good service Most appreciated will definitely use again thank you
Jonathan Leadbetter, London
A great company with great service!
A great company with great service!
We used Fixter for an MoT on our van. Everything went really smoothly. They contacted us to let us know when they were going to arrive, collected the van from its parking space and returned it a couple of hours later with an MoT.
Overall, very pleased! It saved all the hassle of taking time off work to take the van to a garage ourselves.
Samuel Billmore, London
Everything went to plan.
Everything went to plan.
Glenys Johns, Oldbury
Brilliant service highly recommend
Brilliant service highly recommend
Ron Gedge , Greenford
Great value
Great value. Car picked up and returned promptly.
Simon Ringshall, Gerrards Cross
Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
super convenient
super convenient! Seems like fair prices too
John Farinas, London
Efficient & friendly
Fast , efficient and friendly
Robert Macmaster, London
Brilliant and highly recommended.
Brilliant and highly recommended.
SERGIO BORGES, Slough
Excellent service
Excellent service. Prompt pick up and return with great communication.
David Nicholas, Cardiff
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