Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Very happy with service
Very happy with service, customer service answered all questions promptly and arrange for someone to pick up car/ bring back which was very useful indeed. Cheers!
Lorraine Peacock, London
Very convenient service and good value
Very convenient service and good value for money. Very hard to find a garage that can collect your car and delivery it back to you for free. Absolutely love this concept and the garage in Bradford they selected, Niche Motors, provided me with great service from start to finish. The service didn't finish the same day as estimated but it was ready for midday the next day. Definitely will be using Fixter again and recommending it.
Tamires Souza-Cichorz, Bradford
Did the job as agreed and collected and…
Did the job as agreed and collected and returned ahead of schedule and all in Christmas week with little notice
Philip Hall, Gerrards Cross
Excellent and reliable
Excellent and reliable. Would highly recommend
June Freed, Benfleet
Good company
Quick and easy to deal with. Straight forward communications, no delays and no excuses. Love it.
Will definitely use them again.
Kostas Vasiljevas, London
Was good
All gone well
Amine Djadja, Glasgow
Excellent
Five Stars
Great all round
Amie Mbye, Manchester
Excellent service
Excellent service
Debbie Hezlewood, Doncaster
Very convenient that the car was picked…
Very convenient that the car was picked up and dropped off again.
Kept us informed of work needing done and timescale.
Reasonably priced.
Will use again.
Joy Claireaux , Edinburgh
Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Very happy with service
Very happy with service, customer service answered all questions promptly and arrange for someone to pick up car/ bring back which was very useful indeed. Cheers!
Lorraine Peacock, London
Very convenient service and good value
Very convenient service and good value for money. Very hard to find a garage that can collect your car and delivery it back to you for free. Absolutely love this concept and the garage in Bradford they selected, Niche Motors, provided me with great service from start to finish. The service didn't finish the same day as estimated but it was ready for midday the next day. Definitely will be using Fixter again and recommending it.
Tamires Souza-Cichorz, Bradford
Did the job as agreed and collected and…
Did the job as agreed and collected and returned ahead of schedule and all in Christmas week with little notice
Philip Hall, Gerrards Cross
Excellent and reliable
Excellent and reliable. Would highly recommend
June Freed, Benfleet
Good company
Quick and easy to deal with. Straight forward communications, no delays and no excuses. Love it.
Will definitely use them again.
Kostas Vasiljevas, London
Was good
All gone well
Amine Djadja, Glasgow
Excellent
Five Stars
Great all round
Amie Mbye, Manchester
Excellent service
Excellent service
Debbie Hezlewood, Doncaster
Very convenient that the car was picked…
Very convenient that the car was picked up and dropped off again.
Kept us informed of work needing done and timescale.
Reasonably priced.
Will use again.
Joy Claireaux , Edinburgh
Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Very happy with service
Very happy with service, customer service answered all questions promptly and arrange for someone to pick up car/ bring back which was very useful indeed. Cheers!
Lorraine Peacock, London
Very convenient service and good value
Very convenient service and good value for money. Very hard to find a garage that can collect your car and delivery it back to you for free. Absolutely love this concept and the garage in Bradford they selected, Niche Motors, provided me with great service from start to finish. The service didn't finish the same day as estimated but it was ready for midday the next day. Definitely will be using Fixter again and recommending it.
Tamires Souza-Cichorz, Bradford
Did the job as agreed and collected and…
Did the job as agreed and collected and returned ahead of schedule and all in Christmas week with little notice